Worldwide Piano’s Technical & Rebuilding Team: The Craft Behind Every Piano We Sell
At Worldwide Piano, we believe a great piano is more than a beautiful cabinet, a famous name, or a model number on a sales tag. A truly great piano is the result of expert selection, careful preparation, skilled technical work, thoughtful voicing, precise regulation, and long-term service after the sale.
That is why one of the greatest strengths of Worldwide Piano is not just our inventory. It is our people.
When you purchase a piano from Worldwide Piano, you are not simply buying an instrument. You are gaining access to an entire team of highly skilled rebuilders, technicians, refinishers, tuners, service partners, and music educators who stand behind that piano long after it leaves our showroom.
A Team Built Around Craftsmanship, Experience, and Passion
Piano rebuilding and preparation is not ordinary repair work. It is a craft. It requires mechanical knowledge, musical sensitivity, patience, experience, and an understanding of how every part of the piano affects the finished sound and touch.
Our technical and rebuilding staff works carefully on action regulation, voicing, damper setup, tuning stability, soundboard and belly work, refinishing, touch-up, and final musical preparation. Whether we are preparing a new Kawai piano, restoring a vintage Steinway, servicing a family upright, or refining a grand piano for a serious player, our goal is always the same: the piano must inspire the person sitting at the bench.
Working With World-Class Rebuilding Partners
Worldwide Piano is proud to work closely with some of the most respected names in the piano rebuilding world, including Luc and Eric Chapeau, known for their work connected to major Steinway restoration projects, including the famed Alma-Tadema replica and other extraordinary instruments.
These are not ordinary rebuilds. These are projects where historical accuracy, cabinet artistry, structural knowledge, scale design, tone, touch, and musical performance all have to come together at the highest level. That level of experience matters when evaluating, rebuilding, and preparing fine pianos.
Our relationships with master rebuilders allow us to offer customers a level of insight and craftsmanship that goes far beyond what most piano stores can provide.
Steinway Factory Veterans on Our Extended Service Team
We are also proud to work with highly trained service partners who spent many years inside the Steinway factory environment, building and refining pianos at the production level.
One of those partners is Yuri Kosachevich, a veteran Steinway factory builder with approximately 20 years of experience. Yuri brings deep expertise in piano actions, belly work, tone production, and the mechanical heart of the instrument. His ability to transform an action to match the player’s taste is extraordinary. Whether a customer wants a lighter touch, more control, more power, or a more responsive feel, Yuri has the rare ability to understand the request and make the piano respond.
We have seen many technicians work on actions, but Yuri’s ability to adjust an instrument to the player’s liking is truly special.
We are also proud to work with Artur Ivanov, known to us as the “Damper Magician.” Artur’s specialty is damper work, one of the most overlooked and most difficult areas of piano preparation. Proper damper setup affects silence, sustain, clarity, pedal control, and the overall musical experience. A poorly regulated damper system can make even a fine piano feel unfinished. Artur’s work is meticulous, musical, and incredibly refined. No one sets up dampers quite like him.
Our American Factory Rebuilt Steinway Program
Worldwide Piano has also partnered with Luke Walter and the Charles Walter Piano factory to produce our American factory rebuilt Steinway pianos.
Charles Walter has long been respected as one of America’s great piano-building families. Their work represents an old-school standard of American craftsmanship: careful materials, careful hands, and pride in the finished instrument.
Our American rebuilt Steinway program allows us to offer pianos rebuilt with a factory-level mindset, not rushed bench work or cosmetic shortcuts. These instruments are rebuilt with attention to the structure, the tone, the action, the cabinet, and the long-term life of the piano.
We are proud to offer these American rebuilt Steinway pianos alongside our European factory rebuilt pianos from SAP, giving our customers access to multiple levels of high-end rebuilding, each with its own strengths, personality, and tonal character.
Field Technicians Trusted by Major Venues and Artists
Our service team extends far beyond the showroom.
Colleen King, one of our senior field technicians, is constantly in demand for high-level tuning and concert service. She regularly tunes for major venues, including the State Theatre, and for well-known artists performing at venues such as NJPAC and other professional stages.
That kind of experience matters. Concert-level work requires speed, accuracy, calm under pressure, and the ability to prepare a piano for musicians who hear everything. When a technician is trusted in that environment, it says a lot about their level of skill.
The Team Keeping Our Showroom Ready Every Day
A piano showroom requires constant attention. Pianos move. Seasons change. Humidity changes. Instruments need tuning, voicing, cleaning, regulation, touch-up, and ongoing preparation.
Gian Galiano and Jeff Chang are always working hard to keep our store in great shape. Their work helps ensure that when a customer sits down at a piano in our showroom, the instrument is ready to be played, heard, and properly judged.
A piano can only show its true character when it is maintained correctly. Our team makes sure that happens.
Led by Head Technician Eric Pareis
We are especially proud to have Eric Pareis as our head technician.
Eric is one of the most senior and knowledgeable technicians in the area. His experience, musical ear, and sometimes out-of-the-box thinking help create phenomenal finished products. Whether he is working on action regulation, voicing, tuning, or solving a difficult technical problem, Eric brings a level of understanding that only comes from years of hands-on experience.
Great piano work is not always about following a checklist. Sometimes it requires knowing what the piano wants to become, what the player is asking for, and how to bring those two things together. Eric has that ability.
Refinishing and Touch-Up by a True Artist
A piano should sound beautiful, but it should also look beautiful.
Our refinishing partner, Ernest Jernigan, is one of the finest touch-up and refinishing artists we have ever seen. Ernest can make small marks disappear, restore tired finishes, and bring a piano cabinet back to a pristine condition.
But his work is more than “painting.” It is art.
Piano refinishing requires an artist’s eye. Matching color, sheen, grain, depth, and texture is not easy. Ernest has the rare ability to see what needs to be done and make the repair blend naturally into the instrument. His work helps preserve the beauty and value of the piano while honoring the craftsmanship that was already there.
Training the Next Generation of Piano Technicians
One of the biggest challenges in the piano industry today is the shortage of trained tuners and technicians. Skilled piano service is not something that can be learned overnight. It requires mentorship, repetition, patience, and years of real-world experience.
That is why Worldwide Piano is actively training the next generation of tuners and technicians through our mentoring program.
We believe the piano industry needs young people who understand not only how to tune a piano, but how to listen, how to regulate, how to diagnose, how to care for customers, and how to respect the instrument. By mentoring the next generation, we are investing in the future of piano ownership, piano service, and live music itself.
Service After the Sale Is Where Worldwide Piano Stands Apart
Many piano stores sell a piano and disappear.
That is not how we operate.
When you buy from Worldwide Piano, you get the piano, but you also get the support system behind it. You get our rebuilders. You get our technicians. You get our tuners. You get our refinishing partners. You get our teachers. You get our service department. And you get our commitment to making sure your piano continues to perform properly in your home.
If something needs attention, we listen. If a player has a concern, we take it seriously. If a piano needs adjustment after delivery, we help make it right.
That post-sale relationship is one of the most important reasons customers choose Worldwide Piano.
Great Technicians, Great People
As proud as we are of the technical skill behind our team, we are just as proud of who they are as people.
The best part of everyone involved with Worldwide Piano is that they genuinely care. They are happy, positive, passionate, and proud of their work. They listen to customers. They respect the instrument. They go the extra 110%. They understand that music is not just a job.
Music is a passion.
That passion shows in the way our pianos are selected, prepared, rebuilt, tuned, delivered, serviced, and supported.
More Than a Piano Store
Worldwide Piano is more than a piano store. We are a complete piano community made up of sales professionals, rebuilders, tuners, technicians, refinishers, movers, service partners, and teachers who all care about one thing: helping people find and enjoy the right piano.
Whether you are purchasing your first family piano, upgrading to a better instrument, investing in a rebuilt Steinway, choosing a new Kawai, or maintaining a piano you already love, our team is here to help.
When you buy a piano from Worldwide Piano, you are not just buying an instrument.
You are getting an entire team behind it.